Who we are
Our website and e-store address is: https://s-center.si.
Address and company name
Company name and registered office:
Žiče 63/b, 3215 Loče, Slovenia
Registration number: 5899753
T: +386 37523156
GENERAL CONDITIONS AND USE OF THE WEBSITE AND E-SHOP
S-Center.si – a website and e-shop is an information system intended for the presentation of accommodation facilities, wellness and refreshments in the café and the sale of slelcted products via electronic sales.
The use of the service is free of charge.
We do our best to publish only correct and up-to-date information on the website, but we cannot guarantee the complete accuracy and reliability of all information published.
Slatenšek d.o.o. reserves the right to change all information published on this website.
By using this website, the visitor confirms that he accepts the stated conditions and agrees with them.
All prices of our products are clearly displayed, in all prices of the items VAT is already included. The supplier reserves the right to daily price changes, unless otherwise stated.
The prices shown on the website do not include shipping costs.
The prices are valid at the time of placing the order and have no predetermined validity.
The prices are valid for payment with the indicated means of payment under the indicated conditions.
2. Order Procedure
The buyer selects the type and quantity of the product. Before submitting the order, he checks the shopping cart, makes any corrections or continues with the purchase and confirms the order. A form follows, in which the buyer enters all the necessary information for the payment and delivery of the selected product
After confirming the purchase, changes are no longer possible
The minimum order value in the online store is €20.00.
After the purchase is completed, the user will receive a notification of the completed purchase by e-mail. If the user has chosen to pay by proforma invoice, the proforma invoice will be sent to his e-mail address.
Orders are accepted every weekday from Monday to Friday. Orders received by 10 a.m. will be processed on the same or the next business day at the latest.
3. Rejection of the order
If S-Center is unable to fulfill the order under the specified conditions, it may reject the order and notify the customer by e-mail. The order will be rejected if it is not submitted with the purchase rules.
4. Payment terms at a glance
Method of payment:
S-Center online store allows the following contactless payments:
– Payment by advance invoice (TRR) by bank transfer to the account of the company Slatenšek d.o.o.
The buyer receives a proforma invoice to the specified e-mail address. The buyer must settle his payment obligations by transfer to our transaction account no later than 48 hours before delivery. The order will be held until the receipt of the payment confirmation. Upon receipt of payment according to the offer/proforma invoice, the order will be processed and then shipped. In case of this payment method, the delivery process may be prolonged, for which Slatenšek d.o.o. is not responsible.
– Payment through the secure payment system PayPal
The minimum order value in the online store is €20,00.
Delivery and personal collection are possible only on the basis of received payment. We recommend payment through PayPal, as your order will be processed much faster.
5. Pickup and delivery
The delivery period is 1 to 4 days. The first day is considered to be the day after the payment of the advance invoice or a successfully completed order.
6. Personal pickup
Personal pickup is available at our office, but be sure to bring the printed invoice you received by e-mail with your order confirmation. If you do not have it with you, pickup is not possible. If you pay for the selected product by bank transfer, you must wait until we send you a notification that we have received your transfer. After that you can pick it up in our office with a printed invoice.
7. Refund of goods and payment
You have the right to notify the supplier at the e-mail address email@example.com within 14 days of receiving the goods that you are withdrawing from the contract or order, without having to give a reason. If you have already received the goods and are withdrawing from the contract, you must return the goods undamaged and in the same quantity to the supplier within 14 days of sending the notification that you are withdrawing from the contract. The only costs that will be charged to the buyer in connection with the withdrawal from the contract are the costs of returning the products. You must return the goods received undamaged and unaltered.
We will refund the payments made to the buyer as soon as possible, but at the latest within 14 days of receipt of the notice of withdrawal from the contract. The company will return the payments received to the transaction account unless the buyer has expressly requested the use of another means of payment and the buyer will not incur any costs as a result
8. Complaints and disputes
The seller shall comply with applicable consumer protection laws.
The seller shall endeavour to comply with its obligation to establish an efficient system for handling complaints and to designate a person to whom the Buyer may contact by e-mail in the event of problems. Submit complaints in writing by e-mail to the seller’s address firstname.lastname@example.org. Within eight working days, the seller will acknowledge receipt of the complaint, inform the buyer how long it will take to process the complaint and keep the buyer informed of the progress of the procedure.
The seller is aware that an essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is the disproportion between the economic value of the claim and the costs incurred in settling the dispute itself. This is also the main obstacle for the buyer not to take legal action in court. Therefore, the seller shall make every effort to settle disputes amicably. Otherwise, the court that has territorial jurisdiction over the permanent residence of the buyer shall have jurisdiction. Our company does not recognise any IPRS provider. In case of disagreement, you can submit a request for an out-of-court settlement at this weblink: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL. You can only use this service if you reside in the EU and if your merchant is based in the EU.
A cookie is a small text file that a web server saves on your computer’s disk.
The main purpose of the cookie is to save your settings and other data on your computer, so that you no longer have to enter them the next time you visit our website.
If you do not agree to their use, you can change your browser settings to disable the acceptance of cookies, but this may limit your ability to communicate with our website.
Even if you accept cookies, you can still delete them later using your browser tools.
None of the cookies we use on our websites collect any information that could be used for your personal identification, but if you provide us with this information yourself, it can be linked to the information stored in the cookie.
Our website also collects information about your use of our website and online services. For example, with our website analysis tool, we can obtain information from your browser about which website you came from, which search engine and keywords you used to find us, which pages you viewed on our website and which plugins , what width and height your browser uses.
In addition, we collect the usual information that your browser sends to each website you visit, such as your IP address, browser type and language, access time and website addresses.
All this data is collected exclusively for the purpose of keeping statistics of visits to our website.
Types of cookies
We use the following types of cookies on this website:
• Strictly necessary cookies
This type of cookie enables the use of essential components for the proper functioning of the website. Without these cookies, the services you want to use on this website would not work properly (e.g. login, security…).
• Experience cookies
This type of cookie collects information about how visitors or users behave on the website in order to improve a component of the website experience (eg which parts of the website they visit most often…). These cookies do not collect information that could identify the visitor or user.
• Functional cookies
These types of cookies allow the site to remember some of your settings and choices (username, language, region…) and provide advanced, personalized features. These types of cookies can enable tracking of your actions on the website.
• Advertising or targeting cookies
This type of cookie is most often used by advertising and social networks (third parties) to show you more targeted ads, limit the repetition of ads or measure the effectiveness of advertising campaigns. These types of cookies can enable tracking of your actions online.
3. Advantages of cookies
When using the same device and browser, cookies are extremely useful, as they can, for example, remember your settings, help us monitor how you use our pages and make the displayed content more relevant to your interests and needs.
None of the cookies we use on our websites collect any information that could be used to personally identify you. Below you will find a table listing the main cookies used on our websites with an explanation of what they are for.
Cookie source Cookie name Purpose Duration Transmission to third parties
Google Analytics _utma Logs distinction between users and sessions 2 years no
Google Analytics _utmb Log new session or new user 30 min no
Google Analytics _utmc Records the duration of the visit Duration of the session no
Google Analytics _utmz Defines traffic source or campaign 6 months no
Storage time of cookies
It depends on the type of cookies.
Session cookies expire when you close your web browser.
Persistent cookies can only expire after a few months or even a few years.
Managing and deleting cookies
By using this website, you agree to this website setting cookies on your computer or mobile device.
If you want to change the way cookies are used in your browser, including blocking or deleting them, you can do so by changing your browser settings accordingly.
The procedure for managing and deleting cookies varies depending on the browser you use.
To find out how to do this with a specific browser, you can use the browser’s help function or visit http://www.aboutcookies.org for step-by-step instructions on how to manage or delete cookies in most browsers.
We respect your privacy and in accordance with the legislation (Act on the Protection of Personal Data ZVOP-2, Official Journal of the RS No. 94/07 and GDPR) we carry out all activities for the protection and ethical handling of your personal data.
Who processes personal data
Website owner and operator:
• Company name: Slatenšek d.o.o.
• Headquarters: Žiče 63/b, 3215 Loče
• Phone: 03 752 31 56
• E-mail address: email@example.com
What data we collect
The Website does not collect your personal information except when you allow it, which may happen when:
• make a purchase (order successfully)
• make a reservation
• subscribe to our e-newsletter
We only collect data that you provide to us via forms when purchasing, booking or registering by e-mail.
This data can be:
• Name, surname, e-mail address, residential address, telephone number or other information that you enter in the form.
The personal data that you provide to the operator when signing up for e-news, making a reservation and making a purchase in the online store is processed by the operator with your clear and unequivocal consent, based on Article 6 (1), (a) of the EU General Regulation on the Protection of Personal Data ( GDPR). In order to improve the quality of our products and services and for statistical purposes, in connection with the electronic messages that the operator sends you, it also processes data on the display of received messages and clicks on links in received messages.
Use and purpose of data storage and processing
We store and process personal data for the purpose of business communication and maintaining contact with customers. We process your data exclusively for the purposes for which they were provided to us.
We will not pass on your personal data to third parties.
If you have voluntarily indicated that we can inform you about new developments in our company, we reserve the right to send you current content by e-mail from time to time.
We only store the data that you send us via the form.
What these data are depends on the form (inquiry, purchase, reservation, general information, etc.).
Analysis of website visits
We use the following tools to analyze website traffic data:
• Google Analytics
• Google Webmaster
• Facebook analytics tools
We do not use the obtained personal data (user account, order submission, inquiry) to analyze website traffic.
How long do we keep data?
We keep personal data for as long as is necessary to achieve the purpose (sending content for informational purposes).
We keep data obtained on the basis of consent until it is revoked.
In the event that the applicable legislation stipulates mandatory periods for the storage of personal data, the controller deletes personal data after the expiration of the legally prescribed mandatory periods.
Your rights in the field of personal data protection
Based on the General Data Protection Regulation (GDPR), you have the following rights to protect your personal data:
• the right to delete and correct incorrect personal data,
• the right to restrict the processing of personal data,
• the right to transfer your data,• the right to object,
• the right to be informed about personal data relating to you,
• the right to file a complaint.
You can exercise all rights at any time with a written request, signed and addressed to the company headquarters or by e-mail: firstname.lastname@example.org.
You can withdraw your consent to the further use of personal data at any time by sending this request to our e-mail address or by regular mail to the company’s headquarters.
Once we receive your withdrawal of consent, we will delete your data within 15 working days.
The right to file a complaint
In the event of a violation of personal data protection, you have the right to appeal to: Information Commissioner, Zaloška 59, 1000 Ljubljana or by e-mail: email@example.com.